Accessibility
At Houston Airports, we are committed to ensuring that your travel experience is accessible for everyone. Whether you are visiting Houston, passing through, or accompanying someone else in their travels, our dedicated staff and state-of-the-art facilities are here to assist you. Both airports are fully equipped with special access facilities to support individuals with both visible and invisible disabilities.
American Sign Language Interpretation
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Aira Services for BLV (Blind and Low Vision)
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Parking
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Restrooms
Airport restrooms are wheelchair accessible. Houston Airports also offers Family Restrooms inside all terminals. Family Restrooms can accommodate companion care
Companion Care Restrooms
Companion Care restrooms are available at Hobby Airport (HOU).
Security Screening
The Transportation Security Administration (TSA) has established TSA Cares to provide additional assistance during the security screening process to travelers with disabilities, medical conditions, and other special circumstances. Contact TSA Cares at least 72 hours prior to traveling with questions about screening policies and procedures and what to expect at the security checkpoint.
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Service Animals
Service animals are welcomed at the airport. Service Animal Relief Areas (SARA) are provided in the sterile area of the terminals. To protect working animals and their handlers, all pets and emotional support animals must be crated at all times while within the terminal. Pets and emotional support animals may use the SARA.
- Curbside Level 1 Arrivals (pre-security)
- Central Concourse Level 2 (post-security), across from Gate 21
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Sunflower Lanyard
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Transportation
Pick-up and drop off location: Curbside Zone 3, Level 1- outside the baggage claim area.
METRO Accessibility
Wheelchair Assistance
Wheelchairs are managed by the airlines, not the airports. Please contact your airline immediately for all special assistance needs.
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ADA Information
Need to make a Request for Reasonable Accommodation? Fill out the Reasonable Accommodation Form